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Shipping & Delivery
SHIPPING
Orders are shipped by our fulfilment partner based in Surrey, B.C. Canada. We aim to pack and ship within two business days of receiving your order. We process orders Sunday to Thursday. We reserve the right to refuse orders or negotiate delivery fees.
US SHIPPING
USA shipping is FREE on all orders over $150 using standard ground shipping, the courier service we use depends on your location and size of order.
$10 charge for orders up to $149.99
COURIER PROVIDERS
UPS Ground : 2 - 6 working days
Please note that these are estimated delivery times. Hold ups do occur from time to time for example due to weather conditions, world events or local custom procedures. On occasion we may use a different service.
PO BOX OR APO/FPO
PO Box or APO/ FPO address or any address outside the US can be delivered to using US Postal Ground shipment, please contact us to arrange if you have specific courier requirements.
NEXT DAY/SATURDAY DELIVERY
Is not possible, sorry! If you are in a rush for your order please contact us first.
TRACKING ORDERS
You can track your order. You will receive an email confirming shipment of your order. This will include your tracking number/link to a tracking service. If you checked out as a guest but would now like to access the account area, please email us to request.
LOST PARCEL
If goods are lost or damaged in transit, please contact us within 7 business days via this form. If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.
CUSTOMS DUTY OR TAX
Duties and taxes are included in the price, there is nothing more to pay other than the product and freight if any.
Please be advised that if your item does not arrive in the expected time please contact us using this form and we will trace the items and follow up with the postal service.
BILLING
Mons Royale Ltd is a New Zealand registered company and operates us.monsroyale.com, all orders are dispatched from our logistics facility in Washington.
Billing is completed in USD. The biller on your statement will be Mons Royale Limited.
Refunds can only be issued via your original payment method or alternatively for a store credit. All refunds are transacted in the USD dollars for the USD amount originally paid.
ORDER CONFIRMATION
Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know by getting in touch here.
CANCEL ORDER
Get in touch with us immediately by using this form; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items met all the returns requirements.